Job Description

Waste Connections has an immediate opening for our Front Desk Office Administrator at our GROWING Charlotte, NC location! We’re looking for a skilled and customer-focused representative to play a vital role in our operations, ensuring thorough, effective, and positive customer and employee interactions. This position will field inbound calls using a multi-phone line system, deal with walk-in traffic, as well as support multiple lines of business including general office administration.

Seeking a highly organized and disciplined individual who pleasantly works to resolve customer issues, is tech savvy, and adaptable to assist customers and coworkers as needed. Must be flexible to work on projects and assignments as they arise.

As a Front Desk Office Administrator with us the minimum responsibilities are:

• Assist walk-in customers and vendors
• Answer in-coming phone calls from employees, customers, and vendors
• Provide friendly and efficient service to customers by answering questions and handling elevated customer concerns
• Process incoming and returned mail as well as any customer correspondence
• Provide clerical support for the office staff along with other lines of business as needed
• Maintain ordering of office supplies
• Event planning and assist with meetings
• Maintaining driver qualification files to ensure regulatory and company compliance
• Other duties as assigned

What we need from you:

• Minimum 2 years experience in a front desk / receptionist role
• Professional phone etiquette
• Strong typing skills
• Able to multi-task
• Must be self-efficient and able to prioritize and manage tasks accordingly
• Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• Bilingual English/Spanish strongly preferred
• Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.

What you’ll get from us:

• Competitive Compensation
• 401(K) with company match; let us help you save for your future
• Healthcare; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
• Insurance: Life, Short Term/Long Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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