Job Description

Eilan Hotel and Spa in San Antonio, TX is hiring a Front Desk Night Auditor. The Night Auditor serves as the resort’s overnight guest service lead and end‑of‑day revenue auditor. This role ensures a safe, welcoming lobby overnight, resolves guest needs, and completes all PMS close‑of‑day procedures, folio balancing, and financial reconciliations before the morning shift. The ideal person blends warm hospitality with rock‑solid attention to detail.

The Eilan Resort & Spa is a Hilton Grand Vacations property in Northwest San Antonio, near The Rim and La Cantera, featuring a Tuscan‑inspired design completed in 2011 and offering 165 guestrooms. It is a central element of the 120‑acre Eilan mixed‑use development, integrating lodging with offices, residences, retail, dining, and shared community amenities. The resort features a full‑service spa with 10 treatment rooms, approximately 14,000 square feet of flexible event space, and multiple food and beverage outlets including the Social restaurant serving breakfast and dinner, the Mercato coffee shop, and a seasonal pool bar.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

• Run end‑of‑day (end of day) close in the Property Management System)—post room, tax, packages, and incidentals.
• Balance and reconcile credit card batches and house accounts; resolve rate/folio variances.
• Review and post no‑shows, late check‑outs, and adjustments with proper authorization and documentation.
• Generate and distribute required management reports (e.g., Trial Balance, Manager’s Report, Revenue by Department, Forecast vs. Actual).
• Audit OTA/3rd‑party postings (rates/taxes/commissions) and note discrepancies for A/R follow‑up.
• Greet late arrivals; check‑in/check‑out, extend stays, re‑key rooms, and handle early‑departure requests.
• Answer phones, route calls/messages, log and resolve overnight requests and maintenance tickets.
• Prepare morning arrivals paperwork, breakfast/amenity counts, and VIP/early‑arrival notes for day shift.
• Supervise lobby and public areas for cleanliness, safety, and quiet enjoyment; implement property policies considerately.

What are we looking for?

Required

• Solid understanding of a PMS (OPERA/OnQ/Cloudbeds/Similar) and basic point‑of‑sale procedures.
• Demonstrates strong numeracy skills, maintains accuracy in fast paced environments, and is fully comfortable with overnight shift schedules.
• Clear, calm communication; able to de‑escalate and make sound decisions independently.

Preferred

• Experience with credit card settlement and chargeback documentation.
• Proficiency with Excel/Google Sheets (lookups, pivots, formatting reports).
• 1+ year in hospitality front desk or accounting (or equivalent customer‑facing role with cash handling).

Education

• High school diploma or equivalent experience required; hospitality or accounting coursework a plus.