Welcome all guests in a friendly and professional manner by providing excellent customer service to those who stay on or off campus throughout the night shift. Provide accurate information regarding activities, policies, and procedures during their stay on campus.
SUPERVISORY RESPONSIBILITIES: N/A
ESSENTIAL FUNCTIONS
1. Perform late check-ins and early check-outs by utilizing the hospitality software system.
2. Address guest inquiries, concerns, and requests during the night shift, ensuring that high levels of service are provided.
3. Professionally answer all incoming calls, transfer calls, and take messages, as needed.
4. Maintain knowledge of Silver Bay rates, accommodations, and activities.
5. Provide accurate information to guests, as needed.
6. Learn and maintain knowledge of current hospitality software systems.
7. Perform duties in accordance to the daily night audit checklist.
8. Perform end-of-day procedures and close the day’s financial transactions in the hospitality software system.
9. Reconcile cash and check transactions and correct any discrepancies.
10. Balance and recognize credit card transactions through the credit card processing system.
11. Responsible for maintaining and balancing a cash drawer at the end of their shift.
12. Receive, record, and input memberships, programs, and in-house transactions into hospitality software.
13. Responsible for updating and maintaining the Nationwide YMCA Spreadsheet.
14. Maintain knowledge of all property Emergency Procedures and how to respond correctly, should one occur during any scheduled shift. Examples include fire alarms, medical incidents, and safety breaches.
15. Perform sweep of facilities periodically throughout night to ensure safety and security on campus.
16. Perform other duties as assigned by the Guest Service Manager.
17. Must be able to work overnight shifts.
18. As a 24-hour operation all staff may be asked to work weekends, evenings, or night shifts and/or holidays to serve our members, guests, and program participants.
Requirements
· High school diploma or equivalent.
· Effective verbal and written communication skills, organizational skills, multi-tasking, attention to detail, and problem-solving abilities are essential.
· Exhibits proficiency and fundamental knowledge of Word and Excel applications.
· Accuracy in handling money and record keeping
· Basic accounting knowledge
· Professional telephone answering, and a basic knowledge of the surrounding area.
· Ability to work independently.
PHYSICAL REQUIREMENTS:
· Prolonged periods of standing.
· Must be able to lift up to 15 pounds at times.
Silver Bay YMCA is a 118-year old conference and family retreat center on the shores of Lake George. Silver Bay hosts conferences, family reunions, family vacations, spiritual retreats, youth retreats, and men's and women's retreats on a 700-acre waterfront campus within the Adirondack Park of New York State.
Silver Bay has a variety of accommodations from private-bath rooms and shared-bath rooms in historic buildings to private cottages located on the periphery of the campus. Silver Bay offers accommodations to fit all groups’ needs and budgets.
Silver Bay also offers an array of meeting spaces to fit the needs of your group; ranging from quaint enclosed pavilions and historic halls to a 700 person Auditorium. As a courtesy to all conferences and groups, Silver Bay provides standard audio/visual as well as conferencing equipment and set up at no additional charge.
At the heart of Silver Bay are dozens of activities for all ages. Learn lifetime activities including archery, boating, crafts, music, nature, and much more.
As a membership organization comprised of 1500 families from the local community, throughout the Northeast and around the world, we offer a place for all. As a member of Silver Bay YMCA, you can swim and paddle on one of the cleanest lakes in the world; hike our many groomed trails, or relax on the Inn porch in one of our famous rockers.
As a community outreach organization, we provide services to our regional youth, adults and seniors through our:
Cancer Respite Program
Youth & Government program
Youth Music Camp
Fitness and Social programs for youth and adults in the winter and spring months
Brookside/Trinity Community House Retreat Ministry
YMCA Teen Center - Ticonderoga
