Job Description

Sun City Anthem at Merrill Ranch in Florence, Arizona is a vibrant 55+ Active Adult community offering resort-style living. The 48,000 sq. ft. recreation center features a large ballroom with stage, a variety of game rooms, craft rooms, a classroom, state-of-the-art fitness center, indoor and outdoor pools and a cybercafé. Outdoor amenities include pickleball, tennis and bocce ball courts, an amphitheater, large community park and an 18-hole golf course and restaurant. The Front Desk Monitor creates a welcoming environment by greeting residents and guests, answering phones, assisting with inquiries, monitoring facility activity, and ensuring community rules are followed. This position is ideal for someone with strong communication skills who can maintain a safe atmosphere.

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Greets and checks-in residents and guests at the front desk, answer incoming telephone calls.
• Advises residents and guests of policies and procedures.
• Performs and adheres to opening and closing procedures.
• Operates computer programs for processing of program registration, facility reservations, community membership card activations, guest passes, etc.
• Monitors, maintains the organization and cleanliness of the area assigned to work - lobby, front desk, fitness, kids’ zone.
• Responds to emergency situations as directed.
• When assigned, works with Lifestyle Coordinator and staff to implement activities and special events programs.
• Monitor aquatic facilities, exercise equipment area, aerobic/dance studio, locker rooms and outdoor sports area for safety and facility condition.
• Respond to emergency situation per First Aid/CPR training and/or facility procedures as necessary.
• Handles escalated customer service issues prior to escalation to the Community Manager.
• Cultivate total customer satisfaction and customer service-oriented concepts and philosophies.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.