Job Description

ob Description:

We are seeking a friendly and organized Front Desk Receptionist to join our team at a busy medical office in Fountain Valley. The ideal candidate will be fluent in Viatnames and English, with excellent communication skills to assist a diverse patient base. Responsibilities include greeting and checking in patients, managing appointment schedules, handling phone calls, and processing patient information with confidentiality and professionalism. This role requires a strong attention to detail, the ability to multitask in a fast-paced environment, and a compassionate approach to patient care. Experience in a medical office setting is preferred.

Responsibilities:

• Greet and check in patients, ensuring a welcoming and supportive environment.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Schedule, confirm, and manage patient appointments.
• Maintain accurate patient records and handle sensitive information with confidentiality.
• Assist patients with completing necessary paperwork and answer any questions regarding office policies or procedures.
• Coordinate with medical staff to ensure smooth patient flow.

Requirements:

• Fluency in Vietnames and English.
• Previous experience in a medical office or healthcare environment preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work well under pressure.
• Proficiency in basic computer applications and scheduling software.