Job Description

Join a team dedicated to delivering outstanding guest experiences while providing opportunities for professional growth and career advancement. As a Front Desk Manager, you will play a vital role in shaping the guest journey, developing future hospitality leaders, and contributing to the success of the hotel.

The Front Desk Manager is responsible for leading all front office operations while delivering exceptional guest service, maximizing room revenue, and ensuring compliance with brand and company standards. This position oversees the daily functions of reservations, registration, guest services, telephone operations, and guest accounting while fostering a culture of service excellence and team development.

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, possesses strong operational knowledge, and is committed to creating memorable guest experiences.

Essential Duties and Responsibilities

• Work a flexible schedule, including weekends, holidays, and varied shifts, as business demands require.
• Maintain comprehensive knowledge of hotel amenities, room types, rates, availability, and daily arrivals and departures.
• Resolve guest concerns and complaints promptly and professionally to ensure guest satisfaction and loyalty.
• Recruit, train, coach, and develop front office team members while ensuring completion of all required training programs.
• Review daily business levels, anticipate operational challenges, and implement solutions to maximize efficiency and guest service.
• Prepare and manage weekly schedules in accordance with labor guidelines and forecasted occupancy, adjusting as necessary to meet business demands.
• Maintain proficiency in Night Audit procedures and provide ongoing training and support to team members.
• Ensure all month-end reports and operational documentation are completed accurately and timely.
• Support front office staff as needed to maintain exceptional service standards.
• Monitor cleanliness, organization, and presentation of all front office areas.
• Ensure compliance with all cash-handling, accounting, and internal control procedures.
• Uphold and promote company and brand standards through leadership, accountability, and continuous improvement.

• Perform other duties as assigned.

Leadership Responsibilities

• Lead, motivate, and develop a high-performing front office team.
• Foster a culture of hospitality, teamwork, and accountability.
• Implement and maintain service standards that support guest satisfaction and operational excellence.
• Serve as a role model for professionalism, guest engagement, and employee development.

Qualifications

• Minimum of 1–3 years of front office management experience within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• Ability to read, interpret, and apply safety rules, operating procedures, and company policies.
• Ability to effectively communicate with guests, team members, and management.
• High school diploma or equivalent required; college coursework or degree preferred.
• Bilingual English/Spanish skills are a plus.

• Knowledge of local attractions, events, and activities relevant to hotel guests preferred.

Join a team dedicated to delivering outstanding guest experiences while providing opportunities for professional growth and career advancement. As a Front Desk Manager, you will play a vital role in shaping the guest journey, developing future hospitality leaders, and contributing to the success of the hotel.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!