Lafrance Hospitality

Front Desk Manager - Fairfield Inn & Suites by Marriott, New Bedford, MA

Lafrance Hospitality  •  $22/hr  •  New Bedford, MA (Onsite)  •  16 hours ago
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Job Description

We are excited to be adding a new leader to our hotel team at the Fairfield Inn & Suites by Marriott, New Bedford, MA

Come Join our team as our Front Desk Manager!

We are currently looking for a dynamic and experienced candidate to fill the position of Front Desk Manager The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail.

The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Fairfield Inn & Suites by Marriott.

Refer a friend once you join and earn up to $500!!!

Daily Pay - Get Paid Any Day!

Pay: $19 - $22 Per Hour

Schedule: Weekdays and Weekends

Job Type: Full- Time, swing shifts

Key Responsibilities:

  • Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff scheduling
  • Train and supervise front desk staff, ensuring high levels of professionalism and guest service
  • Monitor guest satisfaction and resolve any issues or complaints promptly and effectively
  • Ensure all front office procedures and policies are followed, including cash handling and credit card processing
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain accurate records and reports, including occupancy rates and guest preferences
  • Cover desk shifts, that may include Night Audit shifts as well

Requirements

    • Prior hotel experience 1-2 years, preferably in a leadership role
    • Front of the house hotel experience
    • Strong knowledge of front desk operations or property management
    • Detail-oriented with excellent interpersonal and communication skills
    • Flexibility to work a variety of shifts, including weekends and holidays
    • Marriott & Fosse knowledge is a plus nut not a requirement

Benefits

  • PTO & 401K
  • Health & Dental
  • Brand Wide Room Discounts
  • Company Wide Room Discount Program
  • 90 day Review & Annual Review Program
  • Extensive Room for Growth
  • Paid Training
Lafrance Hospitality

About Lafrance Hospitality

Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations.

Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties.

Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Westport, MA
Year Founded
1955
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