Job Description

Core Responsibilities:
 Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
 Have complete understanding of Front Office staff’s job descriptions and duties and be
able to perform duties at any given time.
 Manage guest resolution process to include investigation of situation and creative
problem solving to ensure guest is satisfied with outcome.
 Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
 Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs.
 Assist the General Manager by handling special requests, group blocking and unusual
circumstances.
 Guide occupancy for maximum yield management of the hotel.
 Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel.
 Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
 Perform other duties as assigned.
Knowledge, Skills, and Competencies:
 High work ethic, self-initiative , independent judgment
 Proven customer service and problem solving experience
 Regular attendance according to established guidelines
 May be required to work varying schedules to reflect the business needs of the property
 Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions
 Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times
Physical Requirements:
 Sit, stand and walk for varying lengths of time, often long periods of time
 Bend, stoop, squat and stretch to fulfill cleaning requirements
 Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using
safe lifting techniques
 Push and pull carts weighing up to fifty (50) pounds
 Possess valid driver’s license and safely drive guest vehicles. Have proof of safe driving
record as indicated by a copy of Motor Vehicle record.
 Good communication skills, both written and verbal, using written communication skills
to mark completed rooms on daily paperwork
 Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
 Know and be able to administer first aid
 Direct evacuations in an emergency

Qualifications

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.