Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!
What you will have an opportunity to do:
The role of Front Desk Manager is to provide guest service, staff supervision and direction in accordance with the objectives set forth by the hotel in maintaining all aspects of the Front Office department. The responsibilities include but are not limited to:
Operate the Front Office properly, efficiently (includes scheduling) and with profitability, which includes overseeing Guest Service Agents, Night Auditors, and Valet Staff members.
Ensure that company and brand service standards are continuously refreshed, maintained and used effectively on a daily basis
Delegate duties and responsibilities to subordinate Front Office colleagues and ensure that work processes are in a logical order
Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of guest arrival)
Ensure proper staffing at all times in all FO areas
Ensure that Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues
Assist in compiling annual departmental operating budgets control departmental costs to ensure spending is within budget
Perform certain aspects of human resources and training functions, including hiring, training, coaching, counseling, disciplinary actions, etc. along side the Operations Manager's direction.
Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff, including self
Handle all guest complaints and comments relating to the department tactfully
Cooperate and coordinate teamwork with other departments
Perform any other reasonable duties as required
What are we looking for?
REQUIREMENTS:
Front office and/or supervisory experience, preferably in full-service hotel setting
Demonstrated management skills
Superior customer service skills
Demonstrated leadership skills
Ability to multi-task
Strong attention to detail and organization
Sound accounting background, needs to have ability to train subordinate staff in this area
Excellent computer skills
Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
Able to work holidays and weekends
Can stand for long periods of time
What are we looking for?
Compensation:
$45,000.00
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$55,000.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
