Front Desk Key Holder Job Summary As a Key Holder you exhibit an aptitude for managerial responsibilities. Ensure the team creates an unexpected, warm, and wonderful spa and shopping experience that exceeds our customers’ expectations and inspires them to come back often. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the front desk team need to demonstrate to provide inspirational, authentic, and personalized guest service to achieve all sales and guest service targets. If you are an ambitious self-starter, with previous retail/hospitality experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in the spa industry Our Core Values· Servant Heart · Commitment to Wellness· Continuous Self-Improvement· Consistent & Detail Oriented· Drama-Free Workplace Responsibilities for Key Holder· Arrive early to open & leave late to close the spa· Experience with point-of-sale software· Ensuring the spa is in perfect condition, clean and organized for our guests.· Help drive retail sales and prebook appointment schedules· Operating the alarm system, including setting and disarming. · Attending to guests’ requests.· Communication with leadership on spa and teams needs· Overseeing the cleaning and delivery staff· Identify problems with working conditions and share with leadership team.· Assume management responsibilities in the absence of the Spa Director or Assistant Managers. Qualifications for Key Holder· Prefer 2+ years of sales or Hospitality experience.· While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable· Ability to work in a fast past environment.· Attention to detail with a commitment to high standards.· Complex computer skills· Must be available for early and late shifts as well as weekends· Professional demeanor and friendly nature· Good written and verbal skills· Reliable transportation to the store
Ability to sell product and re-book guests for future appointments. The Good Part – Our Commitment to You:· Competitive Compensation with Monthly Bonus Incentive· Paid Time Off· Generous discounts on spa services and products· The Woodhouse Way – paid training program· Healthcare, Vision and Dental Benefits· 401K· Annual reviews with pay increase opportunities
Compensación: $16.00 - $18.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Woodhouse Spa is where life's most joyful moments are curated with care, offering guests a personalized wellness experience that extends beyond traditional spa services.
At Woodhouse, we believe in creating an environment where relaxation and rejuvenation transform lives. Our inviting and comfortable atmosphere, coupled with a rich menu of transformative body treatments, caters to the individual needs and desires of each guest, ensuring every visit is a truly unique experience.
Founded in 2001 and franchising since 2003, Woodhouse has become a trusted and recognizable spa brand nationwide. Today, with 88 locations across the country, Woodhouse continues to set the standard in wellness. Our commitment to exceptional service has earned us numerous accolades, including securing the #1 rank in Massage & Spa Services on the 2025 Entrepreneur’s Franchise 500.
