Job Description

Front Desk Insurance Coordinator

As a Front Desk Insurance Coordinator with Schlessinger MD, you’ll play an important role in creating a positive patient experience while helping patients navigate their health insurance coverage. From verifying insurance benefits and explaining patient responsibilities to welcoming patients at check-in, you’ll help ensure each visit runs smoothly from start to finish.

Schlessinger MD and LovelySkin Spa, part of the LovelyGroup, are rated “Best in Omaha” year after year for a reason: our people! As one of the busiest dermatology clinics in Omaha, we keep a brisk pace but never compromise patient experience. If you’re detail-oriented, enjoy helping people, and have a knack for understanding insurance, we’d love to have you join our team!

In this role you will...

• Be an insurance resource for our patients! Verify insurance eligibility and benefits, review coverage details, and help patients understand their insurance responsibilities prior to their appointments.
• Review patient insurance information, identify coverage limitations, and communicate potential out-of-pocket expenses, including copays, deductibles, and coinsurance.
• Obtain and verify insurance cards, update patient demographics, and ensure accurate insurance information is entered into our electronic medical records (EMR) system.
• Coordinate insurance referrals and prior authorizations as needed, working closely with providers, nursing staff, and the billing team to help avoid delays in patient care.
• Assist patients with insurance-related questions and provide guidance in a friendly, professional, and easy-to-understand manner.
• Utilize a multi-line phone system to schedule appointments, take messages, and conduct reminder and confirmation calls while delivering exceptional customer service.
• Check patients in and out of the clinic, collect payments, and ensure patient accounts are accurately updated.
• Prepare superbills for upcoming appointments, scan documents into medical records, and complete other daily administrative tasks.
• Communicate insurance concerns, scheduling issues, and clinic delays to the appropriate team members while keeping patients informed.
• Maintain accurate patient records and assist with electronic file maintenance to ensure information is complete and organized.
• Maintain professional and consistent communication with patients, the billing team, nursing staff, providers, and management.
• Perform other duties as assigned.

Location: On-site – Omaha, Nebraska

Status: Full-time, Non-Exempt

We are looking for someone with:

• 1–2 years of medical reception or insurance-related experience; previous clinic experience preferred.
• Working knowledge of health insurance terminology, including deductibles, copays, coinsurance, and out-of-pocket expenses.
• Experience verifying insurance eligibility and benefits; familiarity with referrals and prior authorizations is a plus.
• Experience scheduling appointments and working within an EMR (Electronic Medical Records) system such as Nextech or Epic.
• Exceptional communication and phone skills, with the ability to explain insurance information in a clear and approachable manner.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• A team-focused mentality and willingness to jump in wherever needed to minimize wait times and support the patient experience.
• A friendly, patient-first approach and a genuine desire to help others.

LovelyGroup is pleased to offer these great perks!

• Quick access to exceptional health, dental, and vision coverage. Coverage available on the 1st of the month after you start.
• Dual Retirement Saving Approach: Generous 401(k) with match AND profit-sharing plan.
• Competitive wages and annual bonus.
• Hassle-free paid time off. We enjoy 8 paid holidays each year.
• Generous employee discount on all products and services.
• Scrubs are provided.

The LovelyGroup includes LovelySkin.com, Schlessinger MD, the Advanced Skin Research Center, the LovelySkin Retail store and Day Spa, Olive and Delmar, and Cosmetic Surgery Forum (CSF). Spanning this diversified set of companies and services, we’re delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation, prioritizes employee-centric benefits, and leads the market in setting a generous livable wage for all employees.

At LovelyGroup, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our patients and customers, and our community. LovelyGroup is honored to be an equal opportunity workplace.