Job Description

Position Purpose: To make a positive first impression for our organization and provide exceptional customer service by greeting our visitors and/or customers, in person or on the telephone, in a kind and welcoming manner.

Key Responsibilities and Accountabilities

• Greet visitors and/or customers into the Lobby; always make a positive impression for the organization.
• Direct visitors and/or guests to the appropriate place and/or person.
• Assist customers with account numbers and navigation of available online resources, including the Ghertner website.
• Accurately and timely processing of all incoming and outgoing mail for the company.
• Research minor customer account related accounting/financial issues, including maintenance of database, follow ups on customer inquiries not immediately resolved.
• Maintain office security by following front desk procedures.
• Provide inbound callers (homeowners, future homeowners, attorneys, real estate professionals, etc.) with clear concise and complete information by responding to their questions, concerns or comments.
• Maintain a clean and neat appearance of Lobby and office work area visible to outside guests.
• Maintain accurate meeting space reservations for rooms within our Corporate Offices.
• Attend and actively participate in all departmental functions (e.g., monthly meeting, training, etc.)Other duties added as needed.

Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions. The noise level in the work environment is usually quiet.

• Position Requirements
• Minimum high school graduate or its equivalency.
• 2+ years of administrative experience
• Basic Accounting Knowledge is a plus
• Skilled with general office machines including PC, copying machines, mail machines, etc.
• Able to lift 25 pounds
• Able to reach and sort mail efficiently