Front Desk Hospitality Specialist
Overland Park, KS
Monday through Friday | 8am to 5pm
$18 to $20/hr
Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Overland Park office.
This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast-moving environment.
If you are highly organized, love helping people, and can confidently manage a busy front desk while making others feel welcome, we want to meet you.
What You’ll Do
Answer and manage a high volume of incoming calls
Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
Connect callers and guests to the right departments quickly and efficiently
Assist with problem solving and gathering information for staff and families
Support office operations with clerical and administrative tasks
Prepare documentation and reports as needed
Help create a positive, supportive office atmosphere every day
What Makes Someone Successful in This Role
Excellent phone presence and communication skills
Ability to multitask and stay organized under pressure
Positive attitude and strong attention to detail
Professional appearance and dependable attendance
Comfortable handling a multi-line phone system
Strong teamwork skills while also being self-motivated
Someone who naturally looks for ways to help others
What You Need
Previous office or administrative experience preferred
Knowledge of Microsoft Word and Excel
Strong customer service and hospitality mindset
Ability to thrive in a fast-paced environment
What We Offer
No weekends
Medical, dental, and vision benefits
Spousal and family insurance options
Paid Time Off
Continuing education opportunities
Employee recognition programs
Supportive team culture
Immediate hiring opportunity
At Phoenix Home Care and Hospice, our mission is to create New Beginnings for our caregivers and clinicians while delivering compassionate care built on honesty, patience, and kindness.
If you want to work somewhere your attitude, professionalism, and people skills truly matter, apply today.
Choose Phoenix. Your New Beginning starts here.
Our Core Values:
Our written core values reflect, in words, what is truly important to us as an organization. In our Mission we highlight the pillars of this culture: Compassion, Honesty and Patience. These descriptive words define our culture.
Also in our DNA, we find these valuable qualities…
Responsibility – We take full responsibility for our actions.
Respect – We treat each other and those we serve with equal and high-level respect.
Excellence – We strive to exceed the expectations standard in our industry – giving plus one service.
Empathy – In all that we do, we ask, “What would I want if it were me?”
Potential – We strive to help everyone reach their full potential in life.
Courage – With an optimistic and brave heart we face each challenge, celebrating successes and viewing failures as opportunities to grow.
Community – We are active participants in our communities…reaching out to be good neighbors.
Our Story
The story of the legend of the phoenix bird is a story of ever-changing growth and rebirth. The beautiful mythical creature reflected the lights and colors of the morning sunrise – – always chasing the light and capturing all that was beautiful. It is a symbol of constant rebirth, renewal and fresh starts. It is not a story of ashes but rather of beauty and upward thinking…(Isaiah 61:3).
Our energy is focused on improving quality of life, perpetuating positive attitudes and embracing the challenges life places before us with grace, respect and compassion.
Our catalyst to consistently rise to new heights is a combination of perpetual learning, measurement of success, looking through the eyes of those we serve and listening with the heart which causes us to pause and discover what is really important in each situation. Within the listening and the application of learning we find new beginnings.
…We are Phoenix Home Care.
