As a Front Desk Agent, you will be the guests' first point of connection as they enter Sonesta ES Suites San Diego. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service.
Manage and resolve all guest complaints and compliments professionally and courteously.
Checking guests in and out of the hotel efficiently, courteously, and professionally.
Reconcile daily activities and close all necessary accounts.
Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time
Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction.
Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM.
Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile.
Must have the ability to multi-task in a fast pace environment.
Competitive hourly pay
401(k) retirement plan
Medical, dental and vision insurance
Life insurance
Hotel brand discounts
PTO
Demonstrate a Spirit to Serve, Enthusiasm for Hospitality
High school education or equivalent experience.
Professional in presentation and demeanor
Enjoy working with a team
Demonstrated ability to work under pressure in a busy environment
Ability to accurately follow instructions, both verbally and written
Ability to cross-train in other hotel related areas
Must show initiative, including anticipating guest and operational needs
This position may require working weekends, holidays, or variable shifts based on business needs.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.
Our company strives to provide exceptional service, quality, and dedication to our guests, associates, and investors of our hotels. We have six name-brand hotels throughout the California region and will be opening the eighth property in Alameda, CA fall of 2023.
James Woo - Chief Executive Officer
As one of the starting directors of the company, James Woo brings fourteen years of hospitality industry experience to WS Management. He began his hospitality career as the General Manager of a select-service hotel. He transitioned to acquisitions and eventually to hotel property development and founded WS Management in 2013.
Sean Woo - Chief Financial Officer
CFO Sean is a founding member of WS Management and is responsible for the company’s financial, accounting and risk management activities. Sean also actively participates in the company’s long-term strategies through identifying, negotiating and financing real estate acquisitions.
Janet Fioriti - Vice President
Janet is responsible for the operating performance, asset preservation, quality and service excellence, revenue management and top-line sales performance for each asset in the portfolio. She is keenly focused on building a culture of entrepreneurial spirit, outrageous hospitality and employee engagement and care.
