Job Description

The Front Desk Fitness Center Associate is responsible for greeting customers, ensuring the front desk is supervised during the shift of coverage, and maintaining the gym floor and equipment. The Associate is responsible for signing up membership, collecting fees, maintaining membership and vendor logs, copying, printing, and scanning of important documents - answering phone calls, messages, and emails, assisting with tabling and special events. The Associate will also assist the Fitness Manager, Sr. Associate, and Instructors when needed.

Responsibilities:

• Greeting customers
• Supervising front desk
• Signing up/ Selling Membership
• Collecting fees
• Assist on copying, printing, and scanning of important documents
• Maintaining vendor and membership logs
• Opening the front desk
• Answering phone calls, messages, and emails
• Maintaining the gym floor and gym equipment
• Assisting Fitness Manager, Sr. Associate, and Instructors when needed

Required Skills and Attributes:

• Friendly, courteous, and welcoming
• Reliable and punctual
• Interest in fitness and training
• Well organized, attention to detail
• Willing to learn and improve oneself
• Reasonable math skills
• Enthusiastic and positive
• Great communication and writing skills
• Proficient on basic computer skills like using Excel, Word, Outlook
• Flexible schedule for weekdays
• Customer service experience

Physical Requirements

• Able to lift / move weights (up to 45lbs)
  Must be able to walk for an extended period of time.
• Must be able to stand for long stretches of time.
• Must be able to climb several flights of stairs.

Top Competencies

• Hospitality Minded: Demonstrates the ability to deliver the RXO elevated level of hospitality for commercial tenants, ensuring that their experience exceeds expectations. Demonstrates the ability to execute on customer needs, whether directly troubleshooting issues or in collaboration with other internal teams. Prioritize customer satisfaction, no matter what.
• Community & Consensus Building: Demonstrates the ability to activate opportunities for building and bolstering communities and tenant networks within RXR commercial properties. Builds consensus within internal teams to elevate customer experience and facilitate community/relationship building among tenants.
• Systems Proficient: Basic proficiency in daily use of relevant technology platforms and apps including Excel, MSFT Office Suite, and proprietary software. Readily learns and adopts new technologies.
• Accountable: Holds self-accountable to meet commitments in accordance with deadlines while maintaining accuracy in their work. Self-directed to communicate status; takes ownership for decisions, actions, and failures.
• Problem Solver: Navigates complex, and potentially contradictory, information to effectively assess issues and solve problems. Asks the right questions to analyze situations.

Education and Experience

• Highschool Level or higher.

Physical Abilities:

• Able to lift / move weights (up to 45lbs)
• Must be able to work for extended periods of time
• Must be able to stand for long stretches of time
• Must be able to climb several flights of stairs

Our Core Values:

• We believe in doing the right thing – we are values driven.
• We believe in leading with bold ideas – we are innovative.
• We believe in striving for excellence – we go above and beyond.
• We believe in saying humble, and hungry – this means we’re ambitious, not arrogant.
• We believe in cultivating trusted relationships – we believe in building enduring partnerships.
• We believe in acting like an owner – we are accountable.