Job Description

Reports to: Operations Manager

General Summary: Acts as the face of C&H, answering phones and welcoming all visitors to the agency. Oversees supply ordering, daily mailings, employee contact information, maintaining scanners & printers, machine service calls, conference room set-up, logging cancellations and reinstatements, telephone system.

Specific Responsibilities:

• Receives visitors and callers, determines their needs, checks appointments, and directs visitors to the appropriate person or office.
• Maintains and acts as a point person for agency telephone system as liaison to Cross Ring Central phone system support
• Distributes daily faxes received via email to the appropriate parties
• Picks up incoming agency mail from the Post Office each morning; opens, date stamps, sorts and

and distribute all incoming agency mail; prepares and tracks all express mailings, maintains FedEx account

• Orders and prices all agency supplies including office needs, toner, and stationary.
• Log service calls on any malfunctioning office equipment
• Troubleshoot Postage machinery at branch including replenishment of funds for postage
• Maintains agency lists (e. g. company directory, Disaster Calling Tree, outlook contacts, etc.)
• Logs all agency cancellations and reinstatements for Personal lines.
• Sets up & breaks down A/V equipment in the conference room for department meetings if requested

Other Duties and Responsibilities:

• Trains new hires on Ring Central phone system basics , how to fax from Outlook and Epic, how to use office equipment , and procedure to order supplies
• Assist with stamping mail at end of day as needed and take to post office
• Any additional projects assigned by management to assist CL or Pl departments

Qualifications:

• Excellent organizational, interpersonal, written and verbal communication skills.
• Appropriate technical knowledge and computer skills.
• Proficient in Microsoft Suite (Excel, Office, PowerPoint and Outlook).
• Capable of juggling multiple responsibilities while maintaining composure.
• Able to prioritize tasks and anticipate needs.

Compensation: The base salary range for this role is $21.00–$25.00 hourly.. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package, including but not limited to: Medical; Dental; Vision; Life / AD&D; Short and Long-Term Disability; 401k (with match); HSA/FSA/DCA options; Paid Time Off; and more.

DISCLAIMER

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.