Job Description

Are you passionate about providing top-tier patient care and exceptional customer service? Our client, a well-established dermatology practice in Richmond, VA, is dedicated to excellence in patient care and invests in its employees to uphold this commitment every day.

We are seeking a Patient Service Representative who thrives in a fast-paced environment, excels at communication, and is eager to contribute to a collaborative team. If you are an organized, customer-focused professional who enjoys making a positive impact, we'd love to hear from you!

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and efficiency.
• Schedule patient appointments following established protocols to optimize provider schedules.
• Address patient inquiries and concerns with clarity and compassion.
• Communicate effectively with patients, providers, and medical staff.
• Verify and process medical insurance information.
• Assist with patient registration, including obtaining necessary forms and entering demographic/payment details.
• Perform general office tasks as needed to support smooth operations.
• Uphold the practices mission, values, and commitment to exceptional customer service.

What Were Looking For:

• Strong verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• A positive attitude and a proactive approach to problem-solving.
• A team player who takes initiative and brings enthusiasm to the workplace.
• A dedication to making patients feel welcome and valued.

If you are looking for a rewarding role in a supportive and professional healthcare environment, apply today and become part of a team that truly makes a difference!