ScrubaDub Auto Wash Centers, Inc

Front Desk - Customer Success Specialist

ScrubaDub Auto Wash Centers, Inc  •  $20 - $22/hr  •  Natick, MA (Onsite)  •  1 month ago
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Job Description

Join the ScrubaDub Team!

Are you passionate about delivering exceptional customer experiences? ScrubaDub Auto Wash Centers, New England's premier car wash, is seeking a dynamic Customer Success Specialist to join our team in Natick, MA.

As a Customer Success Specialist, you'll be the friendly face of ScrubaDub, interacting with customers in-person and over the phone. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction.

What You'll Do:

  • Provide top-notch customer service, both in-person and over the phone
  • Educate customers about our products and services
  • Efficiently troubleshoot and resolve customer concerns
  • Maintain accurate customer records in our database
  • Stay up-to-date on our evolving products and services
  • Assist with our unlimited membership program
  • Data entry from different reporting systems
  • Small incident report triaging
  • Maintain clean and organized office and lounge area

What You'll Need:

  • Previous experience in customer service, sales, or a related field
  • A knack for building strong relationships with customers
  • The ability to juggle multiple tasks and prioritize effectively
  • A positive and professional attitude
  • Excellent written and verbal communication skills
  • Proficiency in Gmail, Word, and Excel

Why Join ScrubaDub?

  • Competitive Pay: $20-22 per hour, based on experience
  • Comprehensive Benefits: Medical, dental, and vision insurance with employer contributions
  • Paid Time Off: Enjoy paid vacation, sick, and holiday time
  • Perks: Free car washes and discounts on detailing services
  • Retirement Savings: 401(k) plan with a 3% employer match
  • Educational Opportunities: Tuition reimbursement and scholarships available
  • Join a fun, Award-Winning team! We’re recognized as a 2024 Top Workplace! Ready to discover why? Apply today!

Requirements

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Microsoft Excel: 1 year (Required)
  • Microsoft Word: 1 year (Required)
ScrubaDub Auto Wash Centers, Inc

About ScrubaDub Auto Wash Centers, Inc

Family owned & operated since 1966, ScrubaDub Auto Wash Centers is New England's leading auto wash company, ranking among the top 25 largest privately held car wash chains in the USA.

ScrubaDub’s commitment to innovating technology, earth-friendly practices, and customer-focused associates has earned the business national recognition. ScrubaDub was the first national winner of the Inc. and MCI Positive Performance Award for superior customer focus in 1994 and the Blue Chip Initiative Award for the State of Massachusetts in 1998. In 2000, Inc. Magazine and Cisco Systems named Scrubadub the Grand Prize Winner of the Cisco Growing with Technology Award beating out runner up companies Mapquest.com and Motley Fool. Scrubadub was honored at the White House during Small Business Week in 2001 as one of 12 US companies in the Cisco Award Ceremony.

As a family enterprise and commercial real estate company, Scrubadub owns and operates over 20 properties with more than 250 associates across 4 states: Massachusetts, Rhode Island, New Hampshire, and Maine. The company offers Full Service, Exterior, Touchless In Bay Automatic and Self Service car washing as well as Detailing, Gasoline Stations and Convenience Stores at various locations.

Our Mission:

To create lifetime customers by delivering a clean, fast, fun service experience through our devoted associates.

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Natick, Ma
Year Founded
1966
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