Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Pyramid Healthcare, a nationally recognized leader in behavioral health and addiction treatment, is seeking a Front Desk Coordinator to join our Outpatient Treatment Center in Stroudsburg, Pennsylvania Our outpatient facility provides evidence-based mental health and substance use treatment services that support individuals on their path to long-term recovery.

As the first point of contact for clients, families, and community partners, the Front Desk Coordinator plays a critical role in creating a welcoming, professional, and organized environment while supporting the daily operations of our behavioral healthcare clinic. If you thrive in a fast-paced healthcare setting and are passionate about helping individuals in recovery, we encourage you to apply.

Schedule & Pay

Full-Time - $15-$17/hour - depending on experience

Monday - Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 1:00 PM

The Front Desk Coordinator provides administrative, clerical, and operational support to ensure the efficient day-to-day operation of our outpatient behavioral health facility. This position serves as the primary front office representative, assisting clients, managing scheduling activities, maintaining medical records, and supporting intake and billing processes while delivering exceptional customer service.

Key Responsibilities

• Manage the daily operations of the facility front office
• Welcome, greet, and assist clients, visitors, vendors, and staff entering the treatment center
• Coordinate and oversee appointment scheduling and calendar management
• Maintain medical records, including filing, scanning, document transfers, and record requests
• Assist with client registration, intake processes, and billing documentation
• Answer and direct incoming phone calls while providing exceptional customer service
• Perform administrative duties including filing, faxing, copying, scanning, typing, and mailing correspondence
• Order office and client supplies while maintaining appropriate inventory levels
• Coordinate maintenance and repair of office equipment with vendors and service providers
• Maintain and reconcile petty cash according to company policies
• Ensure the office and reception areas remain clean, organized, and professional
• Maintain confidentiality of client and company information in compliance with HIPAA and organizational policies
• Complete required trainings and maintain compliance with accreditation, licensing, and regulatory standards
• Perform additional duties as assigned

Required Qualifications

Education & Experience

• High School Diploma or GED required
• Bachelor's degree preferred
• Previous administrative assistant, receptionist, front desk, medical office, or customer service experience preferred
• Experience in behavioral healthcare, mental health services, addiction treatment, or healthcare administration preferred

Knowledge, Skills & Abilities

• Strong proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Ability to learn and effectively utilize Electronic Medical Record (EMR/EHR) systems and other healthcare software
• Knowledge of federal, state, accreditation, and regulatory compliance standards
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service and relationship-building abilities
• Exceptional organizational and time management skills
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Ability to maintain confidentiality and exercise sound judgment
• Ability to respond appropriately in crisis situations and high-risk environments
• Strong attention to detail and commitment to accuracy
• Ability to work independently and collaboratively within a multidisciplinary team

Why Join Pyramid Healthcare?

• Work for a nationally recognized leader in behavioral healthcare and addiction treatment
• Support individuals and families on their recovery journey
• Join a mission-driven organization committed to improving lives
• Be part of a collaborative and compassionate team environment
• Gain experience in the growing behavioral health and mental health field
• Opportunities for professional growth and career advancement
• Make a meaningful impact in the Stroudsburg community

About Pyramid Healthcare

Pyramid Healthcare is dedicated to providing comprehensive behavioral health, mental health, and substance use disorder treatment services. Through evidence-based care, compassionate support, and a commitment to recovery, we help individuals build healthier lives and stronger futures.

Apply today to join our Stroudsburg Outpatient team and help make recovery possible for those we serve.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.