Job Description

Front Desk Coordinator

Department: Office of Scholarships and Financial Aid

Supervisor: Assistant Director of Scholarships and Financial Aid

Purpose of the job:

• Management of front counter operations
• Serve as a supervisor and train OSFA work-study students
• Administrator of Texas Application for State Financial Aid
• Assists with TEG form processing

Essential duties and responsibilities:

• Responsible for student service at the counter in person, via email, and on the
• Administration of the Religious Order Waivers.
• Assist students with financial aid application processes.
• Oversee the operation of services to students at the front counter.
• Verify financial aid applications for completeness and accuracy of the student's enrollment status, academic progress, etc.
• Refer students to the appropriate professional staff member as needed.
• Supervise staff and student assistants working at the front counter.
• Manage the traffic flow of students visiting the office.
• Create, coordinate, and update all financial aid forms annually.
• Keep office supplies and forms at an adequate reserve level.
• Responsible for ensuring equipment is working; requesting service as necessary for copier/printer.
• Counsel students and their families regarding financial aid eligibility, assistance programs available, and their rights and responsibilities associated with those
• Assist with the distribution of information on various financial aid programs available to students; conduct financial aid presentations on campus and in the

Knowledge and skills required:

• Associate's Degree or equivalent work experience.
• Prior financial aid or related university work experience.
• Familiarity with the financial aid application process.
• Interpersonal skills necessary to deal effectively with students, parents, staff, the public, and the University community, demonstrated strong written and verbal communication skills.
• Demonstrated analytical abilities to handle complex administrative details with experience working in a fast-paced, multi-tasking environment.
• Demonstrated ability to work with minimal supervision and the ability to work well under pressure and with frequent interruptions of work.

Working conditions:

• Significant amounts of personal, phone, and electronic interaction with others.
• When workload demands, individuals will be expected to work the necessary hours to get the job done.
• Physical capabilities for a normal office environment are required.
• Very limited travel.
• Non-smoking environment

The University of Saint Thomas is committed to the religious, ethical, and intellectual traditions of Catholic higher education. As permitted by law, practicing Catholics who will advance the mission of the school are preferred for this position. However, the University invites all qualified applicants to apply