About People and Partners Group

This role extends beyond traditional receptionist duties and plays a critical part in client engagement, lead management, and showroom coordination. The successful candidate will serve as the first point of contact for clients, ensuring all visitors receive professional assistance while helping convert walk-in inquiries into potential business opportunities.

Key Responsibilities

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  Welcome and attend to all walk-in clients in a professional and courteous manner.
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  Manage incoming phone calls, WhatsApp inquiries, and general client communications promptly and effectively.
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  Schedule and coordinate appointments for the Business Development Manager, Sales Executive, and Design team.
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  Ensure clients receive a seamless and positive showroom experience at all times.
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  Accurately record all client inquiries from walk-ins, calls, referrals, and online platforms.
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  Maintain an organized and up-to-date lead database or register.
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  Assign and route leads to the appropriate internal team members for follow-up and engagement.
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  Ensure all potential business opportunities are tracked and managed efficiently.
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  Identify potential high-value clients and ensure they receive priority attention.
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  Confidently introduce clients to the company’s products, services, and showroom offerings.
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  Guide and direct clients to the appropriate team members based on their needs.
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  Ensure no qualified client leaves the showroom without being properly attended to.
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  Confirm appointments and communicate reminders to clients when necessary.
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  Conduct basic client follow-ups to support ongoing engagement and relationship management.
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  Coordinate effectively between clients and internal teams to ensure smooth communication and service delivery.
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  Support the team in maintaining timely responses to client inquiries and requests.
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  Maintain a clean, organized, and professional front desk and reception area.
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  Assist with basic administrative duties, documentation, and reporting.
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  Support the day-to-day operations of the showroom and ensure smooth front office coordination.
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  Maintain accurate records of appointments, inquiries, and daily activities.

Requirements