Job Description

**Job Summary:**

Front Desk Coordinator I plays a crucial role in a healthcare facility by providing exceptional customer service to patients, visitors, and staff. This position involves handling patient inquiries, scheduling appointments, and ensuring a smooth check-in and check-out process.

**Qualifications:**

- High school diploma or equivalent required; associate's degree preferred

- Previous experience in customer service, preferably in a healthcare setting

- Excellent communication and interpersonal skills

- Proficiency in basic computer applications

- Ability to multitask and work in a fast-paced environment

- Strong attention to detail and organizational skills

**Responsibilities:**

- Greet patients and visitors in a friendly and professional manner

- Answer phone calls and emails, addressing inquiries and scheduling appointments

- Verify patient information and insurance coverage

- Coordinate with medical staff to ensure timely and accurate patient care

- Maintain patient records and confidentiality

- Assist in billing and coding tasks

- Handle any patient concerns or complaints in a compassionate and efficient manner

**Additional Requirements:**

- Willingness to adhere to all healthcare regulations and protocols

- Ability to work occasional evenings or weekends, if required

- Commitment to providing exceptional patient care and service