Job Description

Level: Experienced
Job Location: YWCA Central Massachusetts - Worcester, MA 01608
Position Type: Full TimeEducation
Level: High School
Salary Range: $22.00 - $24.00 Hourly

Travel Percentage: None
Job Shift: Day
Job Category: Customer ServiceJob Title: Front Desk Coordinator                                                            Department:  Support Services
Reports to: Director of Housing and Shelter                                         Effective Date: 02/17/2026
Schedule: 11AM-7PM, Monday through Friday. Weekly rotating on-call schedule Sunday to Sunday 6AM-10PM
Remote Position: No
Job

Summary:
Front Desk coordinator provides management and support of all Front Desk operations. This position ensures adherence to our mission and promotion of the highest quality of customer service for staff, members, program participants, residents, and guests in a professional, and welcoming manner.

Supervisory Responsibilities:
- Monitors, supports, and prepares annual evaluations of front desk staff.
- Schedules front desk coverage and finds or provides substitute coverage as needed.
Duties/Responsibilities:
- Maintains and update policies and procedures as needed. Upholds process of communication to ensure that Front desk employees are well informed and able to convey necessary information to all YWCA members, participants, and guests.
- Accepts and records all cash, check and credit card payments for programs, services, contributions, and memberships. Prepares and balances end-of-shift tally for all front desk transactions.
- Acts as lobby/facility monitor; responds to alarms and activates security procedures by notifying appropriate personnel.
- Operates switchboard and intercom system. Handles all incoming calls, pages staff and residents.
- Sorts and distributes daily mail; processes outgoing mail, receives and signs for vendor supplies and resident packages.
- Works closely with Director of Housing and Shelter.
- Provide data and feedback to Director of Housing and Shelter
- Works closely with the Business Office staff; providing administrative support as needed.
- Performs other duties as requested.

QualificationsRequired Skills/Abilities:
- Excellent communication, people, and customer service skills
- Demonstrated ability to exercise good judgment.
- Computer literate, with working knowledge of Microsoft Office products
- Must be able to work well independently and in a team environment.
- Detail-orientated, organized, and self-motivated.
- Ability to prioritize and effectively multi-task.
- Self-starter with strong organizational skills
- Ability to be at work on time and as scheduled.
- Bilingual in Spanish preferred
Education and

Experience:
- High School Diploma or equivalent
- 2 years related experience.
- Supervisory and client service experience required.
- Experience working with diverse populations, such as LGBTQIA+ individuals and communities of color.
Physical Requirements:
- Must be able to lift 15lbs if needed.