Job Description

YELM US Associates LLC (Ultimate Care, Swift Home Care) is seeking a Front Desk & Guest Relations professional to serve as the first point of contact for visitors, applicants, and caregivers. This role is responsible for creating a welcoming and organized front-office environment while supporting applicant onboarding, assisting caregivers with basic inquiries, and providing administrative support to the Human Resources team. The ideal candidate is professional, detail-oriented, and able to manage multiple priorities while delivering excellent customer service.

Location: 2169 86th St, 2nd FL, Brooklyn, NY 11214

Compensation: $22-24/hr, based on relevant experience

Schedule: Full-Time, M-F, 9:00AM-5:00PM

You will:

Front Office & Guest Relations

• Greet and assist all visitors, applicants, and caregivers in a professional and courteous manner.
• Direct applicants to the appropriate Department.
• Maintain a clean, organized, and welcoming front-office environment.
• Manage visitor logs, phone calls, and general inquiries.

Applicant & Caregiver Support

• Collect documentation from walk-in applicants (ID, SSN, certificates, physicals, etc.) and forward to the assigned Onboarding Coordinator.
• Provide applicants with updates on their onboarding or application status.

• Assist caregivers with basic payroll or HR-related inquiries.
• Prepare and send monthly union information for caregiver membership.
• Support HR with updating or verifying caregiver information.

Administrative Coordination

• Answer and route incoming calls and emails to the correct department.
• Maintain forms, office supplies, and materials for applicants at the front desk.
• Track walk-in applicant activity and submit daily logs to the HR Manager.
• Assist HR leadership with administrative tasks as needed.

You will have:

• 1–2 years of front office, HR, or administrative experience (home care or healthcare preferred).
• Excellent communication and customer service skills.
• Organized, detail-oriented, and reliable.
• Proficient in Google Microsoft Office; familiarity with HHA Exchange preferred.

• Bilingual (English/Creole or English/Spanish) preferred.

Benefits

We offer the Ultimate employee perks!

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Why Choose Us?

At YELM US Associates, LLC, we are dedicated to fostering a people-centric culture that is essential for success in today’s home care landscape. Our commitment begins with inspiring and empowering our employees to reach their full potential. We actively cultivate a dynamic learning environment that allows team members to explore and develop their passions and talents. Our goal is to support holistic growth—both personally and professionally—whether within the office or beyond. Join us on a journey of empowerment, growth, and achievement.

At YELM US Associates, LLC and our affiliates, we are committed to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about this role but don’t meet every qualification listed, we still encourage you to apply—you may be the ideal candidate for this or another opportunity within our organization.

YELM US Associates, LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

YELM US Associates, LLC does not accept resumes from unsolicited search firms or recruiters.