Job Description

Overview

Front Desk Coordinator – Full-Time | Jacksonville, North Carolina

Location: Jacksonville, North Carolina (NC)Schedule: Full-TimePay Rate: $20 per HourBenefits: Full-Time Benefits Eligible

Position Overview

HealthPRO Pediatrics is seeking a friendly, organized, and dependable Front Desk Coordinator to join our pediatric ABA clinic in Jacksonville, North Carolina!

This full-time opportunity is perfect for someone who enjoys working with children and families, thrives in a fast-paced environment, and takes pride in creating a welcoming and positive experience for everyone who walks through our doors.

Why Choose HealthPro Pediatrics?

• Meaningful Impact: Play a pivotal role in the lives of children and their families by helping them overcome challenges and achieve milestones in speech, physical, occupational, or ABA therapy.
• Growth Opportunities: Enjoy continuous learning and development opportunities tailored to support your professional growth.
• Collaborative Culture: Thrive in a supportive environment where teamwork, respect, and open communication are at the heart of everything we do.
• Commitment to Excellence: Join a team recognized for clinical expertise and commitment to delivering high-quality care and outcomes.
• Competitive Benefits Package: Enjoy competitive compensation along with a comprehensive benefits package designed with YOU in mind!

All kids, all in!

At HealthPro Pediatrics, a division of HealthPro Heritage, we say “Yes!” because every child deserves a yes. As a leader in pediatric therapy, we provide a purpose-driven environment where your skills and compassion truly make a meaningful difference for children and families. At HealthPro Pediatrics, you’ll be part of a collaborative pediatric team with opportunities for mentorship, professional growth, and leadership across our ABA, Outpatient Pediatrics, Early Intervention, and School-Based therapy services!

Responsibilities

• Patient check in and collecting copays/payments (credit card error follow up)
• Primary phones, front lines for cancels, reschedules and no shows
• Cancelling and rescheduling for sick therapists and managing PTO coverage for therapists
• New patient intakes, referral tracking, new patient entry
• Call and email reminders for evaluation consents and medical history, follow up that patient responsibility is understood and attempt to collect a credit card ahead of time
• Scan paperwork from evaluations and new patients (or delegate to aides)
• Ordering of PPE and Office Supplies
• Ongoing scheduling, scheduling changes, monitoring of waitlist and “scheduling in progress”
• Maintain timely follow up of referrals and updates in KEAP
• Monitoring cancellation log and holes in schedules for filling reschedules and pop ins,
• End of Day, Cancellation Report, Appt Summary Report, Credit Card Transaction History, Unpaid Copays, and Patient Fall-Off Report

Qualifications

• Minimum of High school equivalent or higher.• Minimum of one-year administrative experience• Proficient in Microsoft Word, Excel, Publisher• Ability to multitask• Efficient problem-solving skills• Must possess excellent organizational and time management skills. • Exceptional communication skills are also necessary

HealthPRO Heritage and its subsidiaries provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HealthPRO Heritage and its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.