Key Responsibilities

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  Greet all residents and guests promptly, using proper eye contact, posture, and tone
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  Manage front desk operations, including visitor access, package handling, and resident requests
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  Maintain awareness of building activity and enforce access control procedures
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  Provide accurate information, directions, and assistance to residents and guests
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  Coordinate with property management and other on-site teams as needed
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  Handle phone calls, emails, and service requests in a timely and professional manner
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  Maintain a clean, organized, and professional front desk presence at all times
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  Monitor for any issues or irregularities and report to management as required

Service Standards

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  Maintain a visible and engaged presence at the front desk
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  No phone usage or disengagement while on duty
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  Consistent professional appearance and adherence to uniform standards
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  Deliver a hospitality-focused experience at all times, not just task execution

Requirements

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  Prior experience in concierge, front desk, hospitality, or customer service preferred
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  Strong communication and interpersonal skills
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  Professional appearance and demeanor
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  Ability to remain composed and attentive in a fast-paced environment
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  Reliable, punctual, and detail-oriented
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  Basic computer skills, including email and property management systems