Job Description

Responsible for greeting guests, residents, and employees managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Shift Requirement: Flexibility working anytime within the 8:00a - 8: 00p shift Full Time ~ Must be able to work alternating weekends and holidays ~ approximately 30 hrs/week

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Carries out proper etiquette when answering the telephone and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Email List, as well as Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Heads.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Senior living customer service experience preferred
• Other duties as assigned.

FL Clearinghouse | Florida Agency for Health Care Administration