Job Description

Join the team of The Waymark, a Hilton Tapestry Collection hotel, to downtown Chattanooga!

We are looking for warm, engaging professionals who are passionate about delivering an unforgettable guest experience. As the central point of contact, the Front Desk Agent sets the tone for each guest’s stay through attentive, elevated, and personalized service. At Concord Hospitality, we pride ourselves on a culture that values respect, excellence, and genuine hospitality.

Role Responsibilities:

As a Front Desk Agent, you have the opportunity to give our guests the best hospitality experience possible by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively manage guest concerns timely and satisfactorily.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be an excellent communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Why work for Concord Hospitality? Here are some reasons our associates like working for us:

Benefits (Full Time Associates)

• Competitive wages
• Comprehensive benefit package, which includes medical/dental/vision plans
• Life insurance
• ST/LT disability options
• 401K options
• Tuition Assistance
• Discounted room rates at Concord managed hotels
• Training & Development
• Career advancement opportunities

Why Concord Hospitality?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.