Job Description

RESPONSIBILITIES:
- Provide the highest quality of service to the customer at all times.
- Promptly and effectively handle guest complaints and requests.
- Check guests in and out efficiently and in a friendly professional manner.
- Secure a method of payment for all guests at check in. Always follow procedures as required by Concord Hospitality.
- Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures.
- Understand the Marriott Bonvoy program and promotions.
- Accurately direct incoming calls to the appropriate department.
- Answer switchboard in accordance with proper telephone etiquette standards.
- Block rooms and handle special requests.
- Monitor room availability.
- Handle safety deposit boxes for guests.
- Maintain knowledge of emergency and security procedures.
- Offer and properly handle wake-up call requests.
- Ensure front desk, public space, back office and lobby area are kept clean.
- Open and close shifts; make cash drops.
- Ensure all credit cards, cash, and change funds are balanced throughout each shift.
- Complete shift reports and log information and review with incoming staff including management.
- Coordinate with maintenance regarding all guest requests or issues.
- Log and manage lost and found items in the digital platform and ensure items are held in the appropriate area.

Qualifications

• High school diploma or equivalent preferred

• Prior hospitality or customer service experience is a plus

• Strong interpersonal and communication skills

• Ability to multitask and remain professional in a fast-paced environment

• Detail-oriented with strong organizational skills

• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages

• Medical, dental, and vision insurance

• Life insurance and short/long-term disability options

• 401(k) program with company match

• Tuition assistance

• Discounted room rates at Marriott and Concord-managed hotels

• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.