Job Description

Be the First Smile Members See and the Connection That Keeps Them Coming Back

As a Front Desk Clerk at Guthrie's HealthWorks Fitness Center, you'll create a welcoming experience for members, patients, and visitors while supporting the daily operations of a dynamic wellness environment. From assisting with registrations and scheduling to answering questions and providing exceptional customer service, you'll play a key role in helping individuals achieve their health and fitness goals.

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:

• Best Places to Work 2025 – Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 – Newsweek
• America's Best-In-State Employers (PA) 2025 – Forbes
• America's Best Employers for Healthcare Professionals 2025 – Forbes
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

Per Diem - Flexibility to cover opening and closing shifts.

Position Summary: The primary responsibilities of the Front Desk Staff are to welcome and check in members and guests, answer incoming calls and transfer callers to the correct person or office, accurately record and enter sales in the Point of Sale (POS) machine, collect revenue for products purchased from the Pro Shop utilizing a calculator when necessary, assist in tours of the facility, and be familiar with Health Works Wellness & Fitness Center programs and policies in order to answer questions from member, guests, or sign up prospective members. Assists with tours of the facility and sign‐up new members, as necessary. Responsibilities include those duties assigned the front desk, as well as other duties as assigned by management.

Education, License & Cert:

High School diploma or equivalent, preferred.

Experience:

1. Excellent communication and telephone etiquette required.
2. Prior experience in a customer service position is preferred.
3. CPR & First Aid certification required within 90 days of hire.

Essential Functions:

1. Members, guests, and non‐members are greeted in a pleasant and friendly manner ensuring that: they are checked in quickly, efficiently, and according to policy, visit limits are not violated, or they are directed to the appropriate area.
2. Schedule members for HRA’s, IC’s, Fitness University and Classes. Follow proper procedures for the rental of lockers and/or towels.
3. Proficient and professional in phone use: answering, holding, and transferring calls to the appropriate club or hospital number.
4. Follows opening procedures according to the Policy and Procedures Binder ensuring that the cash drawer for the POS machine contains the correct opening amount and must complete the appropriate Financial Services Form when differences are noted. Follows closing instructions in the Policy and Procedures Binder and completes cash reconciliation accurately.
5. Answer questions related to HealthWorks Programs and Policies and/or direct the member to the appropriate person or location to get answer.
6. Complete Attendance Report, Monthly Billings Request, Replacement Card, and Credit Card Information Forms accurately and place in the appropriate Membership Services or Financial Services mailbox.
7. Ensure that prospective members: sign the Tour/Prospective Member Log, that the Membership Services Director on duty is informed, and that the prospective member is directed to the appropriate area in friendly and courteous manner.
8. Enter payment transactions accurately and completely in the Front Desk POS.
9. When deliveries, vendors, contractors come to the Center, ensure that the proper Director is contacted, instructions are received regarding the delivery, and/or directing the vendor/contractor to the correct department.
10. May be assigned to other duties as needed

Other Duties:

1. Participation in community and employee engagement activities is required.
2. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.

This position is part of the collective bargaining unit.

The pay range for this position is $17.47 - $24.26 per hour, based on experience.

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Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.