Job Description

The Front Desk Clerk will be the first point of contact for guests and visitors at the Sea Glass Tower, ensuring a welcoming and efficient experience. This role involves handling check‑ins and check‑outs, managing reservations, and providing accurate information about hotel services.

Why do team members like working for us:

• Day 1 Benefit Eligibility
• Competitive base pay
• Recognition Programs and Rewards
• Discounted travel programs
• 401(k) program with company match.
• PTO, 10 Paid Holidays per year plus 2 floating
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Schedule: Must be able to work various shifts, weekends and holidays.

What are we looking for?

• Greet guests and visitors with a friendly, professional demeanor.
• Manage check‑in and check‑out procedures accurately and efficiently.
• Handle reservations, cancellations, and modifications using the property management system.
• Answer phone calls and respond to guest inquiries promptly.
• Process payments, issue receipts, and maintain accurate financial records.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Resolve guest complaints and issues in a timely, courteous manner.
• Maintain a tidy and organized front desk area.
• Provide information about hotel amenities, local attractions, and transportation options.
• Adhere to security protocols and maintain confidentiality of guest information.

What are we looking for?

• Excellent customer service and communication skills.
• Previous experience in a front desk or hospitality role preferred.
• Proficiency with hotel management software and Microsoft Office.
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent; associate degree a plus.
• Professional appearance and demeanor.
• Basic math skills for handling transactions.
• Team player with a positive attitude.
• Ability to remain calm and solution‑focused under pressure.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.