Job Description

• Triage calls and inquiries, providing assistance or taking messages as needed. 
• Schedule, confirm, and manage patient appointments. 
• Monitor the patient schedule to ensure efficient workflow. 
• Verify and update patient demographic and insurance information. 
• Ensure the accuracy and confidentiality of patient records. 
• Scan and file patient documents. 
• Perform general administrative duties like copying, faxing, and filing. 
• Handle patient inquiries and provide general information. 
• Develop a relationship with primary doctor’s offices by giving an excellent service when they call.

• Excellent communication and customer service skills.
   
• Proficiency with computer systems and electronic health records (EHR) is preferred. 

• Familiarity with phone systems is a plus. 

• Strong attention to detail and organizational skills are crucial for managing multiple tasks and high call volumes. 
   
• Basic knowledge of medical terminology and office procedures is beneficial. 
   
• English skills are required.