Job Description

Now Offering Daily Pay *

Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you.

We are looking for a Front Desk Agent to join the team at Elara!

We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

Why do Team Members like working for us?

• Competitive hourly base pay and positive team environment
• Daily Pay* - get your earned pay any time before payday
• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

Responsibilities Include:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications:

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior cash handling and data entry experience required.
• Previous customer service experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior hospitality or related experience.
• Previous Front Desk or relevant work history
• Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities Include:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications:

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior cash handling and data entry experience required.
• Previous customer service experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior hospitality or related experience.
• Previous Front Desk or relevant work history
• Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.