Job Description

Job Title: Front Desk Clerk

Work Hours

• Full-Time (Approx. 35 hours/week)

• Monday – Friday

• 0800 – 1700 (Thursday starts at 1300)

Location

• ACS Building 108, Caserma Ederle, Vicenza, Italy

Duties

• Greet and assist walk-in and phone customers

• Direct customers to appropriate ACS offices or installation agencies

• Maintain Client Tracking System (CTS) with daily entries

• Record customer details (name, rank, DOB, unit, contact info)

• Update and manage ACS calendar and reservations daily

• Maintain customer sign-in sheets and service records

• Archive CTS and submit monthly reports by the 5th of each month

• Ensure professional, confidential, and courteous service at all times

Qualifications

• Experience in customer service or administrative support

• Strong communication and interpersonal skills

• Basic computer proficiency (data entry, tracking systems)

• Ability to manage records and schedules accurately

• Professional demeanor with strong attention to confidentiality