Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for greeting, registering, and orienting guests to The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet, register, and confirm room rates for guests upon their arrival. Provide information about the Hotel and other attractions within the company and the area.*

• Maintain an accurate count of room status and availability. Reserve guest rooms in accordance with special requests.*

• Process guest room charges, receive payments on accounts, and balance receipts at the end of each shift. Maintain accurate records of all hotel guest account information.*

• Answer incoming calls and questions about guests’ needs regarding room bookings, room rates, amenities, available rooms, programs, special requests, etc.*

• Handle guest questions, concerns, and complaints. Ensure resolutions effectively meet guest needs and service expectation standards.*

• Perform other duties as assigned.

Qualifications:

• 18 years of age or older.

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Proven guest relations, problem solving, and organizational skills.

• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.

• Professional image representative of company image.

• Ability to work in a hectic, fast-paced environment.

Job Demands:

While performing the duties of this job, the employee is required to:

• Finger Dexterity Constant (>67%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Schedule may vary based on business needs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer