Job Description

SUMMARY/OBJECTIVE

The Front Desk Attendant (PM) serves as a primary point of contact for hotel guests, delivering personalized, attentive service throughout the guest experience. This role manages check-ins and check-outs, guest inquiries, reservations, and daily front desk operations while maintaining the hotel’s high standards of hospitality, discretion, and attention to detail.

ESSENTIAL FUNCTIONS

• Welcome guests warmly and provide personalized, professional service.
• Manage guest check-ins, check-outs, reservations, and payment processing.
• Respond to guest inquiries, requests, and concerns promptly and courteously.
• Coordinate with housekeeping and other hotel staff to ensure rooms are ready and guest needs are met.
• Maintain accurate guest records, reservation details, and front desk documentation.
• Communicate hotel amenities, policies, and local recommendations to guests.
• Maintain a clean, organized, and professional front desk area while protecting guest privacy.
• Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.

QUALIFICATIONS

• Previous front desk, hotel, or customer service experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Professional demeanor with a strong commitment to guest satisfaction.
• Excellent attention to detail and organizational skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Comfortable using computers, reservation systems, and payment-processing systems.
• Flexible availability to work weekends, holidays, and varying shifts as needed.

REPORTS TO

This position is a direct report to the department supervisor or on-site Hotel Manager.

WORK ENVIRONMENT

Work is performed in a luxury boutique hotel setting, requiring frequent interaction with guests and coordination with hotel staff. The role requires a professional, service-oriented approach and the ability to work flexible shifts, including weekends and holidays.

PHYSICAL DEMANDS

This position requires extended periods of standing and walking, with occasional sitting, bending, and reaching. The ability to lift or move light items, such as luggage or supplies, may be required.

EXPECTED HOURS OF WORK

The hotel operates 24/7, so scheduling will be based on PM shifts to accommodate occupancy needs, which may vary by season.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.