Job Description

The Front Desk Attendant is the first point of contact for Goodwill Industries of Kentucky’s Louisville Regional office. (Louisville Regional Office Only)

Essential Job Functions:

• Ensures the front desk is covered at all times.
• Performs a variety of clerical support tasks and works collaboratively to ensure task completion.
• Operates telephone system, provides information to the public, customers, visitors and other interested parties; maintains a positive first impression and gives callers a consistent experience of helpfulness.
• Handles complaints by listening, understanding, expressing concern and then respectfully forwarding callers to appropriate staff persons.
• Collects, sorts, distributes and prepares incoming and outgoing mail, messages and courier deliveries.
• Maintains reception area appearance.
• Provides support as needed by various departments and works collaboratively with others to complete tasks.
• Perform other duties as assigned.

Requirements:

• Must be able to present a good impression and interact with people in a friendly, business-like manner.
  
• Must possess versatility, discretion, and the ability to work with a variety of people.
  
• Must have the ability to communicate well both orally and written in a helpful and professional manner.
  
• Must demonstrated ability to follow instructions and organize work, collaborate, and complete tasks with little supervision.
  
• Must be able to sit for extended periods of time with occasional walking, standing, or lifting up to 10lbs.
  
• Must have reliable transportation to and from work.
  

Education/Specialized Knowledge Requirements:

• High school diploma or GED, Required.
• Training in business communications or administration, preferred.
• Competent knowledge in MS Outlook, Word, and Excel, preferred.
• Previous office, reception and/or customer service experience, preferred.