Job Description

WHERE PASSION MEETS PURPOSE—AND DREAMS BECOME REALITY

At Mountain Recreation, we believe that everyone deserves to live a happy, healthy life—and that includes our employees. Join a team that dares to dream big and envisions a stronger, more connected community every single day.

No matter what your role, you’ll be part of a dynamic team redefining what recreation, community, and service can look like. We’re elevating experiences, building partnerships, and making meaningful change—and we’re just getting started.

Come grow with us as we continue to dream boldly and build a healthier, happier tomorrow.

Mountain Recreation is seeking friendly, dependable, and outgoing individuals to join our Front Desk team at the Gypsum Recreation Center in an on-call/substitute capacity. This flexible customer service role provides coverage as needed and includes greeting guests, answering phones, collecting daily admissions, assisting with activity registrations, processing sales, managing passes and equipment rentals, balancing cash, and providing accurate information about Mountain Recreation programs and services. Hours are not guaranteed and will vary based on staffing and facility needs, with shifts available on an as-needed basis.

POSITION DETAILS

Job Title: Front Desk Attendant

Location: Gypsum Recreation Center (Gypsum, CO)

Employment Type: On-Call/Part-Time, Year-Round

FLSA Status: Non-Exempt (Overtime Eligible)

Schedule: Work schedules are variable and may include evenings, weekends, and holidays, with hours based on the operational needs of the facility.

Supervision Required: Works under the supervision of the Gypsum Recreation Center Supervisor and Facility Coordinator

Supervision Exercised: None

Work Environment and Physical Demands: This position is primarily indoors and may require prolonged periods of standing or sitting. Employees may need to bend, reach, or move around the front desk area, and occasionally lift or carry items such as equipment, supplies, or registration materials. Work hours and days may vary, including early mornings, evenings, weekends, and some holidays.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the job in accordance with the Americans with Disabilities Act (ADA).

Salary: $18.49 – $21.95/hour DOE; staff in this position are eligible for a $1/hour incentive for Spanish/English bilingual and can pass the language competency test.

Benefits:

• Retirement Savings: 3.75% employer contribution to a 401(a)-retirement account.
• Employee Assistance Program: Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health.
• Paid Time Off: Accrued sick leave in accordance with HFWA.
• Facility Access & Memberships: Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
• Program Discounts: 20% off facility programs for employees and immediate family members.
• Family Discounts: Discounted punch cards for immediate family members at the Gypsum Recreation Center.
• Outdoor Gear Perks: Access to pro deals on top outdoor industry brands.
• Scholarship Opportunities: Student scholarship programs available.
• Healthcare Options: Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families.

Mountain Recreation believes that everyone, including our staff, deserves to be healthy and happy. We foster a culture of accountability and flexibility while offering world-class benefits.

For more details on employee benefits, visit: https://mountainrec.org/benefits-overview/

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Statement of Duties: Performs a variety of office duties, including greeting visitors, handling customer transactions, processing cash, and providing general administrative support.

Examples of Duties:

• Welcome passholders and greet guests entering the facility, striving to create a positive first impression while providing exceptional customer service.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, sales, concessions, etc. Notifies participants of program/class cancelations or changes.
• Provides excellent internal and external customer service. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assists with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Assist with opening and closing procedures at the facility.
• Greets the public and directs them to activities; answers multi-line telephone and provides District and facility information. Assist patrons with lost & found items.
• Attend staff meetings and in-service sessions as necessary.
• Provide information to the public on facility operations and recreation programs.
• Monitor lobby area to ensure paying customers and cleanliness.
• Performs light maintenance duties such as picking up towels, sweeping/mopping floors, wiping down counters. Ensure cleanliness and orderliness of front desk area.
• Complete special projects and assist in other areas as needed.
• Performs other job-related duties as assigned.

Requirements

COMPETENCIES AND QUALIFICATIONS

Considerable knowledge of: Cash register operation and cash handling; ability to count money and make change.

Skills and abilities:

• Computer efficiency
• General knowledge of recreation, sports, physical fitness and leisure activities.
• Customer service skills
• Effective communication skills
• Ability to work under pressure in a fast-paced environment while paying attention to detail.
• Ability to work as a team player.

Requirements:

Education and experience

• Must be 15 years of age or older; AND
• High school diploma or equivalent; AND
• Previous customer service experience preferred; OR
• Any equivalent combination of experience and training that demonstrates the knowledge, skills, and ability to perform the essential duties.
• Bilingual preferred English/Spanish.

Certifications

• May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.

FORWARD TOGETHER

You are welcome at Mountain Rec for who you are, no matter where you come from, what you look like, or what keeps you active. Recreation is for everyone—and so is our workplace. The more voices we have represented and amplified in our organization, the more we will all thrive, contribute, and be forward-thinking! So, bring us your personal experience, your perspectives, and your background. It is in our differences that we will find the power to keep revolutionizing the way we PLAY.

Equal Employment Opportunity

Mountain Recreation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, disability, pregnancy, marital status, genetic information, veteran status, or any other status protected under applicable federal, state, or local law. Mountain Recreation is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

Colorado Residents: We are committed to fair hiring practices. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. This position will require the applicant to verify the meeting of a minimum age requirement of 15 years old as such requirement is a bona fide occupational qualification pertaining to public safety and required by law.