Job Description

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

Downtown View is a 47-unit PPL supportive housing development. The property provides housing for young adults ages 18–24 who have a history of homelessness and often face other barriers to stability. The Front Desk Attendant serves as an accessible and supportive presence for residents while ensuring the safety and security of the community and building. This is a front-desk style position that requires maintaining clear, strong, and professional boundaries while modeling respect, stability, and consistency for residents transitioning toward independence.

Key Responsibilities

Resident and Guest Relations

• Greet residents, guests, and service partners in a professional and welcoming manner
• Respond to resident inquiries, concerns, and requests promptly and with empathy, maintaining professionalism at all times.
• Communicate issues and pertinent details to property management staff in a timely manner, including updating the logbook, completing incident reports, or notifying supervisors directly via email or phone.

Safety and Security

• Monitor building entryways, cameras, and common areas to ensure resident and property safety
• Provide security monitoring of the building inside and outside, including rounds several times per shift
• Respond appropriately to emergency situations and provide crisis intervention, including de-escalation and contacting appropriate authorities or on-call staff when needed

Administrative and Operational Support

• Support resident move-ins and move-outs, including key distribution, forms, and documentation.
• Collaborate with Property Management and the supportive services provider to support onsite programming and community
• Answer and route telephone calls and miscellaneous questions from residents, staff, vendors, and the public events

Required Qualifications

• High School Diploma or GED required
• Strong sense of personal and professional boundaries.
• Ability to identify crisis situations and provide appropriate support, including de-escalation and engaging law enforcement when necessary
• Flexible and adaptable to changing needs, schedules, and priorities

Preferred Qualifications

• Pursuit of or completion of a BA/BS degree in Human Services, Social Work, Education, or a related field (additional experience may substitute for education).
• Some progressive experience in Human Services, Supportive Housing, Property Management, or related fields.
• Experience working with young adults (ages 18–24) and/or individuals experiencing homelessness, housing instability, or trauma strongly preferred

Working Conditions

• Requires evening, overnight, weekend, and holiday shifts based on coverage needs
• Work is performed primarily on-site at the property’s front desk and common areas
• May occasionally involve responding to emergencies or incidents requiring physical activity (e.g., walking rounds, lifting up to 25 lbs).

Hours Part time, Non-Exempt/24 Hours Per Week/8PM-8AM Saturday and Sunday

Salary: $19 per hour

Project for Pride in Living, Inc. is an Equal Opportunity EmployerIn compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.