Job Description

Job Location: Tyrone ASC - Tyrone, GA 30290, Thomas Eye Group is a leading ophthalmology and optometry practice dedicated to providing a lifetime of outstanding comprehensive eye care. We are seeking a compassionate and detail-oriented ASC Front Office Associate to join our Ambulatory Surgery Center team! If you enjoy helping others, are highly organized, and thrive in a fast-paced, patient-focused environment, we want to hear from you!

Thomas Eye Group is a premier eye care provider dedicated to offering exceptional vision care throughout the Atlanta area. For more than 50 years, we have combined advanced technology with a compassionate approach to eye health, offering services in optometry, cataract surgery, cornea, retina and glaucoma treatment, oculoplastics, and pediatric ophthalmology.

The ASC Front Office Associate plays an important role in creating a positive experience for patients throughout their surgical visit while supporting the administrative and medical records functions of the surgery center. This position is responsible for patient check-in and check-out, collecting payments, reviewing required paperwork and consent forms, maintaining accurate patient information, and communicating effectively with patients, families, physicians, clinical staff, and outside providers.

In addition to front desk responsibilities, this role assists with preparing, maintaining, and auditing surgical patient records to ensure documentation is complete, accurate, and appropriately maintained in both the patient chart and Electronic Health Record (EHR). The ideal candidate is professional, organized, detail-oriented, and able to remain composed while managing a high volume of patient activity.

Key Responsibilities

• Warmly greet patients and visitors and provide a professional, compassionate experience throughout the surgical visit.
• Complete patient check-in and check-out accurately and efficiently.
• Review required paperwork and consent forms with patients and ensure all documentation is completed appropriately.
• Collect co-pays, coinsurance, and other patient payments and accurately post payments to patient accounts.
• Notify the appropriate nursing team when patients have arrived and completed the check-in process.
• Maintain awareness of patient family members, drivers, and other individuals involved in the patient's surgical visit.
• Answer incoming phone calls, assist with patient questions, and appropriately document or route calls.
• Verify patient eligibility and insurance authorization information as needed.
• Accurately enter and maintain patient information within the EHR.
• Prepare patient charts in advance of scheduled procedures, including printing required documents, consents, and patient labels.
• Assemble surgical charts and perform chart audits to verify required information and documentation are complete.
• Ensure operative notes and other required documentation are appropriately filed and maintained within both the patient chart and EHR.
• Research, obtain, scan, fax, record, and track patient documentation and medical records as needed.
• Maintain patient confidentiality and comply with HIPAA requirements at all times.
• Maintain an organized, professional, and welcoming front desk and work area.
• Assist with medical record storage and other administrative projects as needed.
• Maintain appropriate processes for pharmaceutical and equipment representatives entering the ASC to protect patient privacy and minimize disruption to patient care.
• Manage daily schedules and workflows while adapting to changing surgical schedules and late surgical cases.
• Perform additional duties as assigned by ASC leadership to support the success of the surgery center.

Qualifications: Education:

High school diploma or GED required; college education preferred.

Experience

1–2 years of customer service experience and medical records experience. Previous medical office experience is preferred.

Job Qualifications

• Professional and compassionate patient interaction.
• Exceptional interpersonal skills with a polished, professional demeanor.
• Strong attention to detail, follow-through, and time management skills.
• Ability to multitask and prioritize responsibilities based on urgency and importance.
• Excellent written and verbal communication skills.
• Strong organizational and data-entry skills with a high degree of accuracy.
• Proficiency with Microsoft Word and Excel.
• Familiarity with Electronic Health Record systems.
• Working knowledge of HIPAA regulations and patient confidentiality requirements.
• Knowledge of medical terminology and medical billing codes.
• Ability to work effectively with patients, physicians, nurses, clinical staff, insurance providers, and other healthcare professionals.
• Ability to remain composed and professional while managing a high volume of patient activity.
• Flexibility to adjust work hours when surgical schedules or late cases require it.
• Willingness to assist in other areas as needed to support the ASC team.