Job Description

We are looking for an energetic and friendly Front Desk Associate at The Pediatric Center of Frederick in our Mt. Airy location. The ideal candidate can work independently, is a people person, comfortable with technology and pays close attention to details. This position requires face to face interaction as well as lots of phone interaction so exceptional communication skills and the ability to provide outstanding customer service are required.

The position is FULL-TIME Monday through Friday 8am to 5pm with one Saturday shift per month (8am-12:30pm) at our Taney Ave location in Frederick. There may be times when travel to other offices within Frederick County is necessary to assist another team. Benefits include health, dental, vision & life insurance as well as 401k.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES: We are looking for a candidate that can help fill our core values through the following:

• Patient and Family Centered - Welcoming our patients and a demonstrating a desire to help meet their needs
• Compassion - Creating a kind and respectful environment for our patients, our staff, and providers.
• Quality - Paying close attention to the details including collecting contact info, insurance info, and collecting payments.
• Teamwork - Working together with front office team, clinical teams, and providers to ensure that the work is completed efficiently from beginning to end.
• Community - Supporting causes that better the lives of all children and their families.
• Diversity and Inclusion - Providing equitable care for all our patients and to working to eliminate health disparities.

EDUCATION, QUALIFICATION AND CREDENTIALS:

• High school diploma/GED required
• Previous customer service experience required

SKILLS, KNOWLEDGE AND ABILITIES:

• Team & service oriented, organized, has good judgment, punctual with stable work history.
• Exceptional communication & interpersonal skills.
• Outstanding customer service skills.
• Able to work independently and as part of a team.
• Ability to problem solve & work collaboratively with patients and families to offer solutions.
• Ability to read, understand & follow oral and written communication.
• Ability to use a computer, practice management software, copier & fax machine.

This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, abilities and working conditions may change as needs evolve. This job description is not to be construed as a contract for employment.