Job Description

Job Purpose

The role of the Kamalei Experience Associate is to manage the front desk reception area. The Kamalei Experience Associate is the first point of contact for participants, visitors, and teammates, thus plays a vital role in communicating with others and demonstrating our organizational values. The position is also responsible for welcoming and assisting guests during check-in and check-out, managing inquiries, reservations, and communication channels, coordinating with program departments for guest services, ensuring a clean and organized front desk and reception area, addressing guest concerns, resolving issues, and providing excellent customer service.

Essential Responsibilities

• Responsible for providing a warm and welcoming environment to kamalei, participants, visitors, and teammates
• Welcome LC members and guests entering LC for the first time in a warm and professional manner; and for new guests provide a warm hand-off to the Engagement Team
• Assist kamalei that are LC members, with check-in and check-out procedures.
• Provide guests with information about LC facilities, and partner with the Engagement Team in sharing about programs, activities, and special events.
• Handle guest inquires and requests, including scheduling and coordinating meetings and special arrangements.
• Partner with Life Readiness, ʻŌlino Pathways, Wellness and Culinary staff to address needs of participants; respond to feedback and resolve issues in a timely and satisfactory manner. Provide support to the Administrative Assistant in the distribution of incoming/outgoing mail and deliveries; coordinate logistics, scheduling of rooms throughout the Center, order office supplies and manage all vendor relations.
• Provide support in maintaining reception area, and other general office areas, ensuring safety and cleanliness.
• Participate as needed in special projects as assigned by the Operations Manager and Operations Director.

Other duties

• Contributes to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results.
• Provide transportation for organization related business, such as driving staff, and beneficiaries to assigned destinations.
• Participate in continuing education and training opportunities for professional development
• As appropriate, serve as a thought leader both internally and externally
• Contribute to the Trust's success by accepting new assignments, helping team members, learning new skills and collaborating as we strive to attain the Trust’s strategic goals
• Evening and weekend hours required as needed
• Other duties as assigned

Qualifications and Competenices

• High School Diploma
• Two or more years of guest services experience
• Warm personality with strong communication skills
• Proficient knowledge of Mac and Microsoft Office Programs, preferred
• Able to research broad range of topics on the internet
• Excellent verbal and written communication skills
• Well-organized, detail-oriented, and able to handle in-depth special projects

Lili’uokalani Center (LC):

Informed by a deep understanding of the adolescent experience and grounded in Hawaiian culture, the new LC will provide Hawaiian youth with opportunities to connect to peers and mentors, receive supportive services, and discover pathways to passion, purpose, and prosperity. LC will be LT’s signature youth development hub for culture, creativity, technology, and play, and will serve as a resource center where youth can connect to vital supports and a vibrant community. LC will be a safe space located in urban Honolulu where youth are inspired to pursue their dreams, including exploring pathways in the arts, sports, technology, and entrepreneurship while receiving wraparound support to help them reach their goals and become thriving adults. A primary function of LC will be to provide a space for young people to play, to learn, to find connection and inspiration, and to experience joy.

Job Title: Kamalei Experience Associate (Front Desk Associate) Reports to: Operations Manager

FLSA Status: Non-Exempt Aligned Executive: VP and CPO

Kīpuka: Liliʻuokalani Center Department: Operations

Organization Competencies

• Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.
• Ho`omau i ka `imi Na`auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.
• Ho`ike i na Mana`o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.
• No'ono'o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations
• Ho'o kumu a'e or `Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.
• Pilina Ho`ohana a me ka Hana Hilina`i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.
• Alu Like I ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization's objectives.
• Ho`onui I ka `Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands:

While performing the duties of this job, the employee is regularly required sit and stand for extended periods of time and at time, lift up to 25lbs.

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT’s policies and procedures.

Liliʻuokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.