Banner House at T Bar M Racquet Club

Front Desk Associate - FT/PT

Banner House at T Bar M Racquet Club  •  Dallas, TX (Onsite)  •  4 months ago
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Job Description

About Preston Playhouse

Preston Playhouse is an indoor pickleball, padel, and swim facility. The largest of its kind in the Dallas-Fort Worth metroplex and situated in the heart of Dallas, this family-friendly destination offers 9 indoor pickleball courts, 2 indoor padel courts, and dedicated lounge and bar spaces. Preston Playhouse is the sister property of Banner House at T Bar M and located across the private membership club.

About The Role

At Preston Playhouse as a Front Desk Associate, you will be the first point of contact for guests. Your role is vital in creating a positive first impression and ensuring that everyone who walks through our doors receives outstanding service. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, member-focused environment.

What You'll Do

  • Greet guests warmly and professionally upon arrival
  • Answer phones, respond to inquiries, and direct calls appropriately
  • Check in guests and manage reservation systems for club facilities
  • Handle guest requests, concerns, or complaints with discretion and efficiency
  • Maintain a tidy and organized front desk and lobby area
  • Assist with administrative tasks such as mail distribution, scheduling, and data entry
  • Coordinate with other departments to ensure seamless guest experiences

Qualifications

  • Previous front desk, hospitality, or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Professional appearance and demeanor
  • Strong organizational skills and attention to detail
  • Proficiency with computers and standard office software (Microsoft Office, POS/Club Automation)
  • Ability to remain calm and courteous under pressure
  • Flexible schedule, including evenings, weekends, and holidays as needed
Banner House at T Bar M Racquet Club

About Banner House at T Bar M Racquet Club

Since 1972, T Bar M Racquet Club has been North Texas’s premier destination for tennis and racquet sports. In 2025, the club entered a new era with the debut of Banner House at T Bar M – a next-generation private social club that unites its legacy of world-class racquet sports with exceptional hospitality, elevated wellness, and dynamic culinary and cultural experiences.

The reimagined campus now features 22 hard courts, three red-clay courts, one seasonal grass court, eight pickleball courts, and five padel courts, alongside state-of-the-art wellness facilities, a resort-style pool, and an expansive clubhouse. Members enjoy multiple dining concepts, rotating art exhibits, private event venues, and vibrant social spaces designed for all ages.

Banner House is owned and operated by Dallas-based hospitality group WoodHouse. Learn more at www.thebannerhouse.com.

Industry
Travel & Hospitality
Company Size
11-50 employees
Headquarters
Dallas, Texas
Year Founded
1972
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