OTO Development

Front Desk Associate

OTO Development  •  $12.93 - $24.29/hr  •  Petersburg, VA (Onsite)  •  4 days ago
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Job Description

This position has a rate of pay of up to $17 per hour based on prior relevant experience.

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

  • Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
  • Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
  • Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
  • Anticipate guests’ needs and go out of your way to maximize the guest experience
  • Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

  • You love working with people and will go above and beyond for each guests’ needs
  • You work well with others and enjoying working and being part of a team
  • You have excellent oral, written, and interpersonal communication skills
  • You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

Pay Scale: $12.93 - $24.29/hour

*Rate depends upon state/market*

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Revised 6/11/25

OTO Development

About OTO Development

OTO Development, part of The Johnson Group, is a private company that develops, owns, and operates upscale select-service hotels throughout the continental United States.

Founded in 2004 and partnering with the Hilton, Hyatt, IHG, and Marriott brands, OTO’s industry leadership position is anchored by a portfolio of excellent hotels staffed by exceptional people.

Company growth is focused on developing new hotels in high-barrier-to-entry markets; purchasing and repurposing existing hotel properties; and expanding third-party management relationships.

Every OTO associate is an integral part of a team focused on providing an exceptional guest experience. We take pride in our hotel properties, our role in the communities where we live and work, and the superior work environment we provide. When you join OTO, your contributions have a direct impact on your workplace and on the experience of our guests.

OTO is a growing company with a bias toward action and an impressive record of accomplishment. We seek individuals who want an environment in which they are recognized for their accomplishments and rewarded for individual and group successes.

OTO provides competitive pay and benefit programs, including medical plan options, life insurance, travel discounts, and more. We are proud to be an Equal Opportunity Employer.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
Spartanburg, South Carolina
Year Founded
2004
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