Job Description

FRONT DESK ASSISTANT MANAGER

Luxury Beachfront Hotel • Miami Beach, FL • USD $71,000 - $73,000 per year

ABOUT THE ROLE

We are looking for an Assistant Front Desk Manager for a luxury beachfront hotel in Miami Beach. This is a hands-on leadership role primarily focused on Front Desk operations, directing the daily activities of the Front Desk team and acting as Manager on Duty when senior leadership is unavailable. We are looking for a candidate with a strong Front Desk Assistant Manager background in luxury hospitality - someone who leads from the floor, resolves challenges with composure, and consistently delivers an exceptional guest experience.

WHAT YOU'LL DO

• Lead and manage the Front Desk team across all shifts, ensuring smooth operations, clear communication, and consistent service standards
• Act as Manager on Duty in the absence of senior management, handling escalations, guest feedback, and operational decisions
• Interview, train, and schedule Front Desk staff; conduct performance evaluations and provide ongoing coaching and development
• Resolve guest complaints and requests with professionalism, warmth, and a genuine commitment to exceeding expectations
• Coordinate arrivals, departures, and billing requirements; review daily arrivals to ensure proper handling of VIPs, returning guests, and groups
• Monitor other departments as needed to ensure standards are being met and guest needs are addressed
• Respond accurately and promptly to all guest requests both in person and by phone

WHAT YOU BRING

• Minimum 1 year of supervisory or assistant management experience in a luxury hotel Front Desk environment - this is the core requirement
• A strong Front Desk leadership background is essential; candidates from other departments will not be the right fit for this role
• Proven leadership and people management skills with the ability to develop and motivate a team
• Excellent guest relations and communication skills, both verbal and written
• Solid knowledge of front office operations; Opera PMS proficiency is preferred
• Strong time management and multitasking abilities in a fast-paced luxury environment
• Immaculate personal presentation and professional demeanour
• Flexible availability including early mornings, evenings, overnight shifts, and weekends
• Must have valid US work authorization - visa sponsorship is not available

WHAT'S OFFERED

• USD $71,000 - $73,000 per year
• Competitive and comprehensive benefits package