Job Description

Working alongside a high profile and prestigious team, we are seeking a Front Desk Assistant Manager to create a memorable guest experience.

• World renowned hotel within China
• High profile position within The Peninsula Hotels
• Favourable remuneration package

Key accountabilities

• Assist manager in overseeing front office operations to ensure smooth and efficient service
• Resolve guest complaints and emergencies to maintain hotel reputation and guest experience
• Conduct departmental training and ensure compliance with hotel policies
• Maintain work logs, complete work handovers, and report incidents in a timely manner

General requirements

• Minimum 2 years of relevant working experience in hotel front office
• Strong communication and problem-solving skills with good guest service awareness
• Excellent service attitude and team collaboration spirit
• Passion for luxury hotel industry with good ability to work under pressure

We would be delighted to receive your CV and will liaise directly with suitable applicants.