The Richland | Orange, CA
Pay Range: $18.00 – $20.00 per hour
Status: Part-Time | Hourly | Non-Exempt
The Richland is a boutique hotel and event venue proudly operated by 24 Carrots, a full-service, employee-owned hospitality group. We are passionate about creating memorable guest experiences while fostering a collaborative, service-driven, and people-first workplace.
The Front Desk Agent is the first impression of The Richland. This role is ideal for someone who is warm, detail-oriented, and energized by delivering exceptional guest service. You’ll manage daily front desk operations while creating a welcoming, professional, and memorable experience for every guest who walks through our doors.
Greet and assist guests with professionalism and genuine hospitality
Manage guest check-in and check-out efficiently and accurately
Handle reservations via phone, email, online, and in person
Answer guest inquiries and provide information on hotel amenities, lounge offerings, local attractions, and events
Process payments and maintain accurate reservation records
Coordinate with housekeeping to ensure rooms are ready and well-maintained
Issue parking passes and support lobby operations
Support service recovery efforts and resolve guest concerns promptly
Maintain a clean, organized, and welcoming front desk and lobby area
Collaborate with sales, events, and operations teams to support occupancy and guest needs
Follow all company SOPs, safety protocols, and service standards
A friendly, professional, and dependable team player
Strong communication and customer service skills
Ability to multitask and stay calm in a fast-paced environment
High attention to detail and strong organizational skills
Comfortable using computers and reservation systems
Willingness to work weekends and flexible shifts as needed
Commitment to delivering service excellence
High school diploma or GED
Reliable transportation
Current California Food Handler’s Card (or ability to obtain)
Prior hospitality, hotel, or customer service experience preferred
This role supports and lives our core values:
Dedication • Trustworthiness • Service Excellence • Collaboration
Competitive hourly pay ($18–$20 DOE)
Be part of a 100% employee-owned company
Supportive team environment rooted in hospitality and care
Opportunities to grow within 24 Carrots and The Richland
If you’re passionate about hospitality and love creating standout guest experiences, we’d love to meet you. Apply today and help us make every stay at The Richland unforgettable.
24 Carrots is Southern California’s premier experiential catering and hospitality group. For over 20 years, we have elevated weddings, corporate events, and social celebrations with culinary excellence, personalized service, and flawless execution. Our expertise spans event design, curated menus, venue partnerships, and full-service hospitality that goes far beyond food and beverage.
At the heart of our success is the most talented and hardest-working team in Southern California, and we’re proud to be an employee-owned company. While our team members bring diverse skills and backgrounds, they share one passion: creating unforgettable memories for every client and guest.
We believe every event should be as unique as the people behind it. With a dedicated team guiding every detail, we deliver immersive, one-of-a-kind experiences that provide peace of mind and leave a lasting impression.
