Job Description

Full-time position

Shifts: 7:00am-3:30pm and 3:00pm-11:30pm (some possible mid-shifts)

Weekend availability is needed and not-negotiable

At Renaissance Hotels, we believe in helping our guests discover unexpected experiences. We are known for delivering distinctive service, local discovery, and elevated hospitality in a full-service hotel environment.

We are seeking a professional, service-driven Front Desk Agent to join our team and serve as the face of our hotel. If you thrive in a fast-paced setting and enjoy creating memorable guest experiences, we'd love to meet you.

The Front Desk Agent is responsible for delivering exceptional guest service while efficiently managing check-in, check-out, guest inquiries, and guest requests. This role plays a critical part in shaping first and last impressions of the hotel experience.

Key Responsibilities:

• Greet guests warmly and provide a welcoming arrival experience
• Prepare for and acknowledge our loyalty members and return guests
• Process check-ins and check-outs accurately and efficiently
• Handle room assignments, special requests, and upgrades
• Respond promptly and professionally to guest inquiries and concerns
• Maintain accurate billing and cash handling procedures
• Promote hotel amenities, outlets, and local experiences

Requirements

• Previous hotel or customer service experience preferred
• Ability to multitask in a fast-paced environment
• Pushing, bending, stooping, upward reaching, manual dexterity
• Hearing, writing, typing
• Minimum lifting/pulling of 20 pounds
• Standing for majority of shift
• High school education required. Relevant training and experience and additional education preferred.

Benefits

-401(k) matching

-Medical, Dental, and Vision Insurance (for eligible associates)

-Paid Time off/paid holidays after 90 days

-Life insurance

-Hotel discount program

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.