Job Description

• The Front Desk Agent plays a key role in ensuring smooth day-to-day operations, including check-in and check-out procedures. This position requires an energetic, friendly, and attentive individual who consistently prioritizes guest satisfaction. The ideal candidate will be detail-oriented, able to manage multiple tasks efficiently, and maintain a positive, professional demeanor at all times.

Primary Duties and Responsibilities:

• Manage all in-room amenity and special requests from guests and management.
• Support and uphold all resort and hotel policies.
• Check in guests and record in the Daily Front Desk Log.
• Process deposits or room fees via the Square system.
• Program key cards for new check-ins and current guests.
• Take reservations over the phone or in person.
• Inspect rooms upon check-out and report any issues or damages to management.
• Report repairs that need immediate attention to the Maintenance.
• Assist guests and staff in resolving billing disputes.
• Maintain cleanliness and organization at the Front Desk and Lobby, including the desk, counter, glass doors, tables, chairs, and snack & coffee areas.
• Complete daily financial reports and submit them to the accounting department.
• Perform closing responsibilities daily and additional tasks as assigned by management.

Qualifications:

• High School Diploma preferred.
• Demonstrated quality interpersonal communication skills.
• Positive attitude, professional manner and appearance in all situations.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision.
• Applicants must successfully pass a background check and drug screen as a condition of employment.

Physical Requirements (must have the ability to):

• Read and write in English.
• Communicate effectively with guests and team members.
• Follow and provide both verbal and written instructions.
• Stand, sit, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time.
• Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly.

Classification:

• Full-Time or Part-Time Seasonal, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.