Job Description

Takes, records, and cancels reservations in the Hotel Information System. Provide five-star hotel-quality front desk services

• Be completely knowledgeable about all casino programs, promotions, activities, and functions.

• Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)

• Assist and coordinate with VIP Agent Functions (Check in, Checkout, Keys and Mail).

• Take room reservations and room blocks. 

• Assist in training new guest service representatives as appropriate.

• Log for particular types of calls as needed.

• Support, maintain Horseshoe Casino’s courtesy guidelines and promote outstanding guest relations.

• Responsible for reports including exceptions reports and regrets.

• Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.

• Provide personal services of the highest level that may include, but not limited, restaurant reservations, recreation requests, floral orders, shoeshine, etc.  They also have the ability to make available maps, literature, and other materials.

• Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.

• Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.

• Project an approachable and professional image in personal appearance, manner, and demeanor.

• Maintain a work environment of cleanliness and organization.

• Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests.

• Listen and work with guests who present service opportunities or challenges.   Attempt to resolve them and/or elevate and communicate them to a manager.

• Maintain consistent presence at workstation.

• When so directed, participate in hotel functions.

• Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary.

• Assist with package and amenity deliveries. Log receipts of packages delivered to guests.

• Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).

• Must be 21 years of age or older   

• HS diploma or GED.

• One or more years of appropriate experience; or equivalent combination of education and experience.

• Union referral

  ADDITIONAL REQUIREMENTS

• Must be able to work and quickly maneuver inside and outside.   

• Must be able to work independently.    

• Must be able to stoop, bend, and lift objects that weigh up to 25 pounds.   

• Must be able to respond to visual and oral cues. 

• Must be able to speak English clearly.  

• Position is in a cigarette smoke environment 

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.